FAQ

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How can I track my order?

If you order is being delivered to an address, when your order has been dispatched you will be emailed a tracking number.

What payment methods do you accept?

We currently accept the below methods of payment via our website:

  • Maestro
  • Mastercard
  • Visa
  • Paypal
The jacket/vest didn't fit me. How can I change the size?

You may send all exchanges to the following address:

1807 HAWKWEED WAY
MALVERN, PA
19355
USA
Please include a short note with your name, email and what you would like to see in the exchange to the parcel.

What do I do if an item received is faulty?

The highest amount of care and attention is made by our team when your order is shipped. However, if you do have an issue with your goods once received please contact us quoting your order number and sending images if applicable.

How do I return my order?

You may send all your returns to the following address:

1807 HAWKWEED WAY
MALVERN, PA
19355
USA

How long do I have to return my online order?

You have 35 days from the date the items were received to return this back to us. Goods must be within their original condition with all tags intact.

How can I change or cancel my order?

Whilst we will make every attempt to modify/cancel your order, this is not guaranteed due to the speed of our dispatch service. If you have changed your mind on your purchase, it is important that you contact us before your order is dispatched so that we can facilitate this request.

I’ve not received my refund, what should I do?

Have you checked your return tracking number to see if this has been received? All returns are processed within 3 days of being received at our warehouse (this can take longer at peak sale times).

Once the refund has been processed, it can take several days to credit your account.

If you have concerns over your return being processed, please contact us